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MY SERVICES
What You Need. When You Need It.
ADMINISTRATIVE SUPPORT
Don't do this alone. Let us support you from behind the curtain
Managing your calendar / schedule
Managing your customer database
Booking appointments
Monitoring Voicemail
Online File Management
Data Entry
Sending Cards/Gifts (holiday, thank you, milestone events, etc)
Updating member records
EMAIL MANAGEMENT
Your Inbox will never sleep, but now you can.
Replying to common questions
Flagging important messages that need a reply
Following up on sent emails
Deleting Spam
Unsubscribing from unwanted promotional list
Tagging and Archiving emails
Forwarding message and inquiries to team member
Creating and Sending Memos
Drafting Responses / templates
Creating Signatures
CUSTOMER SERVICE
Helping you provide the care your client deserves
Customer Service via email
Customer Service via phone calls
Operating live chat
Processing Refunds
Following up on orders, inquires, etc.
Managing Client Experiences
Sending invoices
Creating invoice templates
Processing payments
Handling basic payroll duties
Chasing outstanding invoices / payments
MY SERVICES
Additional hours can be added to this package at $45/hour
EXECUTIVE CARE (EXCLUSIVE PACKAGE)
This package includes all other services and so much more...
Provide sophisticated calendar management for CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature. Prioritize and determine appropriate course of action, referral, or response, exercising judgement to reflect CEO’s style and organization policy.
Provide "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the CEO and staff, demonstrating leadership to maintain credibility, trust, and support with the Senior Leadership Team. Complete projects by assigning work to appropriate staff, including the Executive Team, on behalf of the CEO.